After the 2003 Iraq war, ministries, Government Departments and the private sector in Iraq witnessed dramatic deterioration in performance. Despite the noticeable improvement in security after 2008 and funding provided in the budget; the lack in public services and its poor performance led to further unrest in the country which culminated into wide demonstrations in the provinces from citizens demanding reinstatement of basic services.
In order to investigate this phenomenon, in the past two year the Iraqi Institute for Economic Reform (IIER) has been conducting a survey, gathering information about the obstacles hindering progress and improvement to public services. By interviewing government officials, decision makers, the process, later, reached a higher level to include current and former ministers, council of ministers, members of parliament representative and then broadened to take in private sector contractors, banks and the central bank.
Analysis of the information gathered has clearly highlighted the lack of capacity in basic management, leadership, communication skills and process management, which is clearly reflected by the acute shortage in information technology and most importantly, procurements; technical and specialist knowledge. Analysing and categorisation of this information is of crucial importance to enable us work with ministries, local government and the private sector, in order to seek a mean to reverse this trend; to identify best process solutions, to increase performance quickly, effectively and efficiently.
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